Delivery Policy

Delivery Policy

  • For mattresses and bedding, all delivery fees shown in the shipping calculator is only valid to the following postcodes:
  • NSW/ACT: 2000-2050, 2060-2179, 2190-2234, 2250-2267, 2279-2327, 2500-2530, 2555-2567, 2600-2620, 2745-2770, 2900-2914. VIC: 3000-3280, 3337-3373, 3429-3468, 3550-3555, 3750-3996. QLD: 4000-4037, 4051-4078, 4101-4133, 4151-4180, 4205-4230, 4300-4304, 4500-4518, 4550-4575.  SA: 5000-5109, 5950
  • Please ensure you are within the delivery zone as incorrect orders will be cancelled
  • Address cannot be changed after dispatch
  • Product will be delivered to the ground floor entrance only
  • All deliveries can not be cancelled once it is left the warehouse
  • If purchase order need to be cancelled after the item is left the warehouse, the on-forwarded and returned shipping fee + 10% handling fee of the item value need to be paid by the customer
  • No refunds for change of mind
  • No delivery to PO Boxes or Parcel Lockers
  • *NOTE: Transit times apply to express services are a general guide, refer to working days and do not include day of pickup.
    For consignments with mattresses and beddings, the following transit times apply as a general guide, refer to working days and do not include day of pickup:
    Sydney, Melbourne, Brisbane, Adelaide metropolitan areas 3 - 7 days
    Sydney, Melbourne, Brisbane outer metropolitan areas 5 - 9 days
    QLD, NSW, VIC, SA country and TAS 7 - 12 days
    WA and NT 9 - 17 days

 

  • For small items like Pillow, there is no delivery to PO.BOX.