Warranty

We warrant that your Dorinca bed frame will be free from defects in workmanship and materials under normal residential care and use for a period of 10 years from the original purchase date. If any parts of the bed frame become damaged or non-functional, Dorinca will arrange a free replacement for those parts.

A defect refers to any damage or malfunction that significantly impacts the bed frame's main purpose or makes it unable to function properly.

All Dorinca mattresses on sale are covered by a limited lifetime warranty of up to 10 years (clearance items excepted). This warranty generally covers defects in materials and workmanship, provided the mattresses are used and maintained under normal residential conditions.

To provide sufficient support and ensure the mattress's optimal lifespan, all mattresses must be used on a bed frame with solid slats spaced no more than 8cm apart.

If your Dorinca mattress is deemed defective: 

For the first 2 years of the warranty, Dorinca will replace your mattress with a new one.

During the remaining period of the warranty, we will replace the mattress for a cost that is calculated based on a percentage (years of usage/warranty period) of the original price of the mattress.

Alternatively, you have the option to keep your original mattress, and Dorinca will provide reimbursement calculated as a percentage of the original price, based on the remaining years of the warranty period.

With the 100% natural Latex mattresses, the mattress warranty covers: 

If the average of visible level of dipping/sagging at the centre of the mattress is greater than 2.5cm. This refer to a dipping that is visible when no weight /pressure is applied to the top of the mattress.

With all European made mattresses, the mattress warranty covers: 

If the average of visible level of dipping/sagging at the centre of the mattress is greater than 5cm (plush to medium), 4cm (medium firm to firm). This refer to a dipping that is visible when no weight /pressure is applied to the top of the mattress.

With the Crown3000 mattresses, the warranty covers:

If the average of visible level of dipping/sagging at the centre of the mattress is greater than 5cm (medium to firm). This refer to a dipping  that is visible when no weight /pressure is applied to the top of the mattress.

With the discontinued old version of SpineComfort-1000 mattresses(with 5 years warranty), the warranty covers:

If the average of visible level of dipping/sagging at the centre of the mattress is greater than 7cm (plush to medium), 6cm (medium firm to firm). This refer to a dipping  that is visible when no weight /pressure is applied to the top of the mattress.

The mattress warranty doesn’t cover the following:

Normal wear and tear of the mattress fabric and handle

Handles (where fitted) - these are intended for positioning the mattress and should not be used to support its full weight

New mattress smell (may occur during the off-gassing process upon opening the sealed package, but it will fade over time.)

Normal softening of the mattress material over time

Minor variations of 1-3 cm in product dimensions (the dimensions provided in ads are approximate)

Slight body impressions

Individual comfort & support preferences (too soft or too hard)

Sagging caused by non-sleeping activities such as jumping or exercising on the bed

Damage caused by:

• Improper use, cleaning, maintenance, treatment or storage (e.g., using the mattress without bedding, or with an undersized or oversized foundation)
• Misuse of abuse of any kind, including burns
• Natural disaster (e.g., fire, flooding)

Duplicate claims for the same defect already reimbursed

Healing effects to medical issues (e.g., complete back pain relief, allergy prevention)

Minor manufacturing anomalies that don't affect the function of the mattress/bed

Minor size difference of 1-3cm may occur after decompressing the mattress from its rolled packaging (this variation will gradually diminish with regular use of over a three-month period. Flipping the mattress once a month is recommended to aid in the recovery process).

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Customers are entitled to a replacement or refund for a major failure and compensation for any reasonably foreseeable loss or damage. Additionally, customers are entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Dorinca reserves the right to assess the product or service before providing a remedy. In the event of a minor failure, we may choose to repair, replace, or refund the product. A minor failure is defined as one that does not significantly affect the major functionality of the product.

To make a warranty claim, you must be able to supply proof of purchase, the warranty is valid only to the original purchaser. If a problem with your purchase is considered covered by the valid Dorinca Warranty, please contact us and provide corresponding photos of the affected product and areas.

When accepting the replacement option, the replacement item by default should be the same exact Dorinca product type, size & comfort level as the original purchase.

The warranty won’t remain valid if the product has been used for commercial purposes.

The warranty does not cover related delivery and labor cost. The owner may be responsible for delivery charges for return and replacement when necessary.

Refunds can only be issued to the original payment method used for the purchase.